To recent, current, and future customers:
Beginning in November 2023, my mother began to experience a series of mini-strokes that went unnoticed for what they were until late April 2024 when a major stroke occurred affecting her parietal lobe. At this time I had to quickly go to Idaho as I was next of kin and she was having extreme difficulty in processing language, and therefore could make no decisions on her care the hospital would trust as actual. I collected my mom and took her home to get her calmed from the calamitous ordeal at the hospital, she was experiencing extreme headaches that the care team said was normal for her type of stroke, and explained these could subside within weeks or last the rest of her life.
Seemingly settled as best as possible, I returned to Washington in hopes of getting my job queue emptied and peoples equipment back to them. Less than 48 hours later, my mom's care team contacted me, alerting me that they had placed her into hospice (end of life) care rather than recovery care (language retraining etc.) due to the progressive atrophy of her brain tissue, preventing her from interpreting and retaining new information. Directly afterward, another mini-stroke occurred, I had to immediately drop everything and get back there. When I arrived, her language difficulty had become dire, only able to convey thoughts in malformed, short, broken sentences. This progressed rapidly to the point that she was caught in a sort of time loop that would last two to four minutes, would rest for up to eight seconds and begin over again as if waking from sleep. These bouts lasted from three to eleven hours while I sat on an orange stool beside her bed ensuring she didn't fall out or hurt herself. For weeks I sat on that stool for 20+ hours a day, only really looking at my phone a couple of times. Compared to the moment, nothing else really seemed to matter.
During these weeks I sat with her, listened to her frantic loops, physically carried her back and forth to the bathroom when she indicated the need, bathed her, changed her, picked her up from the floor, attempted to get her to drink or eat until she refused both altogether. Our last day together is too horrible to describe, it was not calm, it was not gentle, it was not clean, it was not painless, she did not simply sleep and not wake up.
This was the most traumatic experience I've had in my entire life, but I would do it again for my dad in a heartbeat. The care team left me with literature concerning grief and processing death, it left me numb and in a sustained state of shock. I had let the battery die on the shop phone weeks previous and my personal phone was the only one that still rang for me, to handle her death care. In the intervening weeks I slept, simply unable to get out of bed.
On this first day of July I have managed to get my head back together and returned to the shop to work. I understand my time away has adversely affected others, my lack of communication has challenged their trust and their faith I've spent 12 years building. Please accept my sincerest apologies for the hardship, your feelings are entirely valid and I respect your thoughts. To everyone, thank you for your kind condolences and your patience most of all, we shall endure.
Who we are
We are a family-owned local business created to provide a friendly neighborhood computer repair experience. A local alternative to impersonal, cookie-cutter, big box repair options in the East Renton Highlands that directly benefits our local economy. Specializing in laptop, desktop and tablet repair we are A+, Apple, IBM, Toshiba, and HP certified with over 25 years of industry experience with Windows and Mac operating system environments.
Our aim is to provide the most painless repair experience possible. No hoops to jump through, no need to understand tech-ese or confusing technobabble. Things are explained with as much or little detail as you please in terms you can relate to.